Comments on: RCN DNS Redirect in Boston and How to Opt Out

By: ajpikc

ajpikc — Thu, 29 Oct 2009 20:03:14 +0000

Way back when I lived in a town served by RCN I hated their customer service. Finally I called their investor relations number and was directed to a man in “Executive Resolutions.”

This man’s name was Bob, and when I asked him for things they magically happened instantly. For example, the customer service people would say “We don’t have the number for the dispatcher so we can’t expedite the service call.” Bob would say “What time do you want them to come by tonight?”

It was glorious. I think Bob’s job is simply to handle people who get annoyed enough to call the RCN corporate office, so even if he doesn’t work there any more, try calling the investor relations line if you’re stuck on a lower rung of the customer service ladde

By: Chris Widner

Chris Widner — Thu, 29 Oct 2009 11:21:50 +0000

You may want to check out Internet Guide from Dyn Inc. We’re the people behind DynDNS.com and Internet Guide allows you full control over your recursive DNS. It’s free to use and you can check it out at http://dyn.com/internetguide

By: Georgy

Georgy — Thu, 29 Oct 2009 00:47:30 +0000

Thanks! I’m going to give this a shot and see if I have similar results.

By: Ed Hayes

Ed Hayes — Wed, 28 Oct 2009 18:29:18 +0000

Glad my post helped out! I have more information on solving the problem here: http://blog.edhayes.us/2009/08/10/fixed-rcn-hijacking-mistyped-urls/

Good luck!